AgencyOS

Terms of Service

Last updated 11 August 2026. These terms govern use of AgencyOS, provided by 2823368 Alberta Inc. (operating as Beacon Labs) (“we”, “us”). By using the platform you agree to them.

1. Definitions

  • Platform — AgencyOS, at app.agencyos.ca and any related applications.
  • Agency — the travel agency that holds the subscription.
  • Advisor — a person the Agency authorises to use the Platform.
  • Client Data — information about the Agency's customers that the Agency puts into the Platform.

2. Accounts

Agency accounts are created by us or by an Agency administrator; there is no self-serve signup. The Agency is responsible for everything done under its account, for keeping credentials secure, and for removing Advisors who leave. You must be at least the age of majority in your province and authorised to bind the Agency.

3. Fees and billing

  • Subscription fees are charged in advance on the interval shown at checkout. Unless stated otherwise, amounts are in Canadian dollars and exclude applicable taxes.
  • Where a plan includes a per-seat component, the charge reflects the number of active Advisors. Adding seats mid-cycle is prorated.
  • Fees are non-refundable except where required by law or expressly stated.
  • If payment fails we may suspend access after notice and a reasonable opportunity to fix it.
  • We may change pricing on 30 days' notice, effective at the next renewal.

Payments between an Agency and its Advisors

An Agency may use the Platform to collect monthly fees from its own Advisors. Those payments are processed on the Agency's own payment account and are settled directly to the Agency's bank. We take no commission or fee from them and we are not a party to that arrangement. Disputes about those charges, including refunds and chargebacks, are between the Agency and its Advisor. Use of that facility is also subject to the payment provider's own terms.

4. Acceptable use

You may not:

  • Break the law, or use the Platform to help someone else break it
  • Upload malware, or attempt to gain access to another Agency's data
  • Probe, scan or load-test the Platform without our written consent
  • Resell, sublicense or white-label the Platform except under a written agreement with us
  • Send unsolicited bulk email through the Platform, or otherwise breach anti-spam law including CASL
  • Store personal information you have no lawful basis to hold
  • Reverse engineer or copy the Platform, except where law says you may

5. Client Data

Client Data belongs to the Agency. We claim no ownership of it. The Agency grants us only the licence needed to host, process, back up and display it in order to run the Platform, and to comply with the law.

The Agency is responsible for:

  • Having a lawful basis to collect and hold the Client Data it enters
  • Giving its own clients whatever notice and consent its obligations require
  • The accuracy of what it enters
  • Responding to its clients' privacy requests — we will assist

We handle Client Data as described in the Privacy Policy. We do not sell it, and we do not use it to train AI models.

6. Third-party services

The Platform connects to services we do not control, including payment processing, authentication, email delivery and Google Workspace. Your use of them is subject to their terms, and we are not responsible for their acts or omissions. Connecting an optional integration, such as a Google account for sending mail, is your choice and can be undone at any time.

7. Availability

We aim to keep the Platform available and to give advance notice of planned maintenance, but we do not promise uninterrupted service unless we have signed a separate agreement that says so. We may modify or discontinue features; where a change removes something material we will give reasonable notice.

8. Intellectual property

The Platform, its software, design and documentation remain ours. These terms grant a limited, non-exclusive, non-transferable right to use it during the subscription. Course and training content supplied by an Agency remains that Agency's. Feedback you send us may be used freely, without obligation to you.

9. Confidentiality

Each party will protect the other's non-public information with at least reasonable care and use it only for the purposes of these terms. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law.

10. Term and termination

  • Either party may terminate at the end of the current billing period on written notice.
  • We may suspend or terminate immediately for material breach, unlawful use, or non-payment that remains unfixed after notice.
  • On termination, the Agency may export its data for 30 days. After that we delete it in line with the retention periods in the Privacy Policy.
  • Accrued fees remain payable. Clauses that by their nature should survive — confidentiality, intellectual property, liability, indemnity — do.

11. Disclaimers

The Platform is provided “as is”. To the extent the law allows, we disclaim all implied warranties including merchantability, fitness for a particular purpose and non-infringement.

The Platform is a record-keeping tool, not professional advice. Its commission, tax and GST/HST calculations are aids, not a substitute for an accountant. It does not provide legal, tax, insurance or travel-regulatory advice. Agencies remain responsible for their own registration and licensing obligations, for the accuracy of what they file, and for the travel services they sell.

12. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data.

Our total liability arising out of these terms is limited to the fees paid by the Agency in the 12 months before the event giving rise to the claim.

Nothing here excludes liability that cannot be excluded by law, including for fraud or for death or personal injury caused by negligence.

13. Indemnity

The Agency will defend and indemnify us against third-party claims arising from Client Data it entered, its breach of these terms, or its violation of law or the rights of others.

14. Changes to these terms

We may update these terms. Material changes take effect 30 days after we notify Agency administrators. Continuing to use the Platform after that means you accept them; if you do not, you may terminate before they take effect.

15. Governing law

These terms are governed by the laws of Alberta and the federal laws of Canada that apply there. The parties submit to the exclusive jurisdiction of the courts of Alberta.

16. General

If a provision is unenforceable, the rest stands. A delay in enforcing a right does not waive it. Neither party may assign these terms without the other's consent, except in a merger or sale of substantially all assets. These terms and the Privacy Policy are the entire agreement, unless a signed agreement between us says otherwise, in which case that agreement prevails.

17. Contact

2823368 Alberta Inc. (operating as Beacon Labs)
3221 41 Street, Leduc, AB T9E 6C2
support@beaconlabs.ca

Terms of Service · AgencyOS